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Fresh Provisions is pleased to announce the introduction of a new service to help customers who are in need of a grocery delivery service. You can now send us a shopping list and one of our experienced team members will collect your items, process them through the register and send you a pre-settlement receipt. One you are satisfied we will send you a link for payment and then arrange delivery between 8am and 6pm Monday to Friday.
As this is a new service, we do not yet have a sophisticated system which lists all items that are available in store and/or specific details about them. Therefore, we ask that you complete your shopping list and include as much detail as you feel will help us. We can help by filling in any gaps to make sure you have some quality food coming your way. We are sure that if you have any favourites you will know exactly what to tell us! You will pay your delivery and service fee online now and we will start taking care of the rest.
After your order has been picked and ready to go, you will be sent your pre-settlement receipt so you can review your purchases and the cost of your order. Once you are satisfied with your order we will then send you a link for payment. After payment has been made a courier will collect your shopping and deliver it to you. Currently delivery is restricted to within five kilometres of either the Bicton or Mt Lawley store. This is defined by Google Maps location services within the system.
Please note that we may make some substitutions if specific products or brands of products are not available. If you are not happy with those substitutions, you may use the pre-settlement receipt to make alterations. When you receive your pre-settlement receipt you can make up to two alterations. If you feel you need to change more than two items, this will incur additional fees.
All order need a minimum of four hours notice. For any orders received after 6pm they cannot be processed for collection until the after 11am the following day so, if you would like an early morning delivery, you will need to submit your order by 3pm for any deliveries prior to 11am the next day.